Health Services Management and Operations

The learning objectives of the course aim to develop the knowledge on the operations management approaches, methods and tools adopted by the organizations of the health sector.
In particular, students will be introduced to:
· concepts, methods and tools related to operations and process management in the healthcare organizations;
· concepts, methods and tools of lean management for healthcare organizations;
· concepts, methods and tools of supply chain and logistics management in the healthcare organizations;
· concepts, methods and tools related to patient flow logistics in the healthcare organizations both inside hospital/acute settings and across acute and community care settings;
· knowledge on the application of operations and process management approaches through real healthcare business cases;
· knowledge and competence to adapt operations management during sanitary crisis

At the end of the course, the student will be able to:
· know the main methods and tools of operations and lean management in the healthcare organizations;
· apply tools for the analysis of the supply chain and the supplies flow reengineering.
· develop skills to understand and analyze patient flow logistics in the healthcare organizations both inside hospital/acute settings and across acute and community care settings.
· Know the organizational responsibilities and functions in charge of operations management in the healthcare organizations.
· Know the methods and tools to re-design patient flows both inside hospital/acute settings and across acute and community care settings.
· Know the main crisis management drivers for the healthcare organizations.


Further, through the learning work done with case studies, class discussion, individual and group presentation, assignment on distance, participants will develop autonomy of judgment, self-learning capability, and communication and presentation skills.