Psychology Applied to Social Relations, Communication and Group Dynamics

- Know, select and apply the theoretical models developed for the analysis of interpersonal relationships within dyadic and group social interactions in the professional context;
- Know, select and apply the main models related to social perception and social communication;
- Knowing how to evaluate some determining elements in the interpersonal relationship, such as attribution of cause, prejudice and stereotypy, training and modification of attitudes, conformism;
- Know and identify the processes that support or determine events, phenomena and behaviours of the individual or group, assessing their characteristics and their impact in a bio-cultural perspective, or in relation to the system or social structure in which they occur (family, group, ethnicity, organization, community);
- Know and evaluate the structural characteristics of communication (verbal and non-verbal elements, information exchange models) and its contents, specifically examining the communicative peculiarities within a multi-professional team, between operators and coordination figures, between teams operational and administrative and decision-making bodies, inside and outside the structure;
- Develop a capacity for analysis and solution of professional and relational problems in the cross-cultural perspective, starting from the knowledge of the problems of the multi-ethnic society
- Knowing how to evaluate interventions and problems in the health sector using the holistic bio-psycho-social model as a reference;
- Develop analytical skills and solutions to problems related to stress and burnout in the professional team.

At the end of the course students will have acquired the knowledge to:
- Apply socio-anthropological theories to the observation and interpretation of health realities;
- Knowing how to manage the communication between health worker and patient, considering the differences of gender and culture;
- Knowing how to manage dyadic and group social interactions in the professional context;
- Knowing how to manage professional and relational issues in a cross-cultural perspective, starting from the knowledge of the problems of the multi-ethnic society;
- Knowing how to direct the coordination of structure towards effective management through greater mastery of the main methods of intervention for the development of people, groups, organizations (psychosocial training, coaching and counseling);
- raise awareness of a systemic reading that takes into account the individual, relational and organizational variables involved in defining the contexts in which people act: individual differences, skills, motivation;
- knowing how to apply the knowledge of psychology applied to the world of work to enhance the abilities and potential of individuals and groups in work and organizational environments;
- to be able to interpret organizational contexts and master the main models and techniques of psychological-social analysis connected with the climate, culture and satisfaction of groups and organizations, with a particular focus on managing the risk of work-related stress and subjective risk prevention In a working environment;