Service Charter

• Out-of-court legal and advisory services
• Pre-litigation and litigation debt collection
• Legal fulfilments for teaching, research and related activities in the medical-health area
• Legal fulfilments for the direct recruitment of professors and researchers, and for additional places in postgraduate programmes in the medical-health area

• User orientation desk
• Student Ombudsman
• Whistleblowing
• Support for Governing Bodies activities
• Framework and institutional agreement process
• Student associations registration
• Applications for institutional event, conference, seminar spaces
• Document registration and shipping services
• Requests for selections of archival documents

• User orientation desk
• Requirements planning, regulatory and jurisprudential support
• Online negotiated procedures (supplies below threshold-value)  
• Online competitive procedures (supplies above threshold-value) 
• Suppliers' register establishment and management
• Direct assignments of less than 40,000 euros
• MePA online procedures below threshold-value  
• Agreements with CONSIP and ARIA Lombardia
• Issue of diplomas and badges

• User orientation desk
• Budget changes
• Payment and collection orders
• Register of legal entities
• Help desk U-gov
• Institutional revenues 
• Accounts payable
• Electronic invoicing
• Accounts receivable 
• Collection of trade receivables
• Decentralized billing support
• Tax consultancy

• User orientation desk
• Establishment and accreditation of PhD programmes
• Outbound student mobility
• Inbound student mobility
• Advanced courses
• Masters
• Design and review of study programme curricula
• Initial and periodic accreditation of study programmes

• Divisional office
• Buildings included in lot B and S. Paolo Hospital and via Beldiletto 
• Buildings included in lot A and co-generation area 

• University portal management
• Unimia
• Standard service requests

• User orientation desk
• Performance cycle support
• Independent Evaluation Unit support
• Student survey management
• Divisional reporting
• University Quality Assurance (AVA) management
• Research project and data management and monitoring
• Open Science
• Iris/Air

Student PR office

• Admissions 
• Support for international students
• Badge - Carta La Statale

Undergraduate student offices

• Academic career and administrative procedures
• Tuition and fees
• Fees and waivers
• Part-time enrolment
• Teacher bonus
• Tax simulator
• Student work
• Education incentive programmes
• Accommodation
• Scholarships and catering

Post-graduate programmes

• PhD Programmes
• Masters and advanced courses
• Post-graduate schools
• Teacher training (FOR24)
• State Board Exams

• User orientation desk
• Access to rooms and collections (consultation)
• Loan
• Interlibrary loan and document delivery
• User education
• Digital Library

• User orientation desk
• Opinions on insurance matters
• University insurance claim management (ex-student accident policy)
• Janitor service management
• Commission and supervision of outsourced services:
  • cleaning of University buildings and spaces
  • canteens, cafés and vending machines
  • surveillance
  • remote alarm system
• Management and allocation of University spaces, collection of asset and real estate data, keeping of technical certifications in the Building File
• Maintenance of applications for asset and real estate data management (FM Portal), archive management (building files)

• User orientation desk
• Review, writing, preliminary approval process, negotiation of research agreements based on national and international calls or otherwise
• Support for participating in research competitive procedures
• Management and support for the University's research competitive procedures 
• Advisory and specialist financial services for research project management  
• Negotiation of commissioned research agreements, advisory and training services
• Proprietary technology platforms 
  • COSPECTS
  • INDIGO
  • NOLIMITS
  • OMICS

• User orientation desk
• Meal voucher distribution to technical, administrative and library staff
• Employee payroll processing
• Issue of tax certificates (CU)
• Stipend processing (research grants and scholarships, PhDs, postgraduates)
• Self-employed payments
• People Care Services
• Training courses for technical, administrative and library staff

• Exhibition loans
• Access to collections
• Conferences and publications

• Guidance Services for Prospective and New Students
  • Information and guidance desk
  • Individual guidance interviews
  • Services for schools
  • Guidance events
• Post-Graduate Guidance and Placement Services  
   Services for students and graduates
  • Meetings, seminars and job orientation workshops
  • Career services
  • CV, internship and job postings online board - students and graduates
  • Meetings with companies at the University: 
  • Job Fair and recruiting days - students and graduates
     
• Post-Graduate Guidance and Placement Services  
   Services for businesses and institutions
  • CV, internship and job postings online board 
  • Meetings with companies at the University: Job Fair and recruiting days 
• Internship Office
  • Curricular internships (for students)
  • Extracurricular internships (for graduates)
  • Internships abroad
  • Internships and special projects in Italy and abroad
• Disability and SLD Services
  • Services for students with disabilities
  • Services for students with SLDs
  • User orientation desk
• Student Support Services
  • Counselling and learning support

• Computerized tests and exams
• Online questionnaires
• E-learning websites to support and integrate classroom teaching
• Design and set-up of blended and/or online training
• Design and management of Learning Management Systems (LMS), Content Management Systems (CMS) and web portals for innovative teaching and audio-video production.
• Design, production and post-production of educational content 
• Design, production and post-production of:
  • audio-video and multimedia productions for teaching and learning
  • multimedia initiatives and projects in the field of communication, promotion and the Third Mission
• Design, set-up and implementation of audio-video educational courses at the CTU TV and radio studio
• Faculty training in innovative teaching methods and technologies and in digital communication
• Basic IT skills assessment service - 3 CFU

• English language tests and courses
• Tests and courses in Italian language for foreigners
• International language certifications
• Tests and courses in French, Spanish, German and US/British English
• Medical English courses
• International courses in Italian language and culture

• Humanities
• Medicine
• Science and Technology
• Veterinary Medicine